Rug cleaning
in Palo Alto.

We regularly collect hand-knotted Persian and Caucasian pieces from the houses along Cowper and Melville in Old Palo Alto, from the professors’ libraries near the Stanford campus, and from the older streets of Crescent Park and Professorville. Much of that housing stock is genuinely old: Professorville has been a National Register historic district since 1980, and most of its houses were built between the 1890s and the 1930s. Those rugs are usually inherited, always in use, and they need a wash that respects vegetable dyes and the lanolin still in the wool. South of Oregon Avenue the problem changes shape. Greenmeadow, Fairmeadow and the Royal Manor tract in Palo Verde are Eichler subdivisions built on concrete slabs with radiant heating cast into the floor. A rug laid over a heated slab behaves differently from one on a joisted floor: heat and slab moisture move up through the pile, and a plastic-backed pad can stick or print on the concrete. When we return a rug to an Eichler we say so, and recommend a breathable felt or natural-rubber pad instead. The wash itself is the same twelve-step cold-water immersion we use for every rug that comes into Newark.

Pickup windows are scheduled in advance and confirmed within a day, and our customer service line answers from 8am to 8pm, seven days a week. Our Newark atelier is roughly thirteen miles from Palo Alto by way of Route 84 and the Dumbarton Bridge — twenty to thirty minutes off-peak, longer when the bridge approach is busy. Your rug is picked up, washed and returned by our own team, never a common carrier.