White-Glove Service for Estate Owners
White-Glove Rug Service for Atherton, Hillsborough, Piedmont, and Pacific Heights Estates.
Insured pickup. Climate-controlled wash floor. A master cleaner who has worked on the rugs in your neighborhood — quietly, since 1978.
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47 Years on the Same Floor -
Insured in Transit at Stated Value -
NDA Available on Request -
Climate-Controlled Wash Floor
Schedule a private consultation
A senior specialist responds within one business day. Treated as confidential.
- Since 1978Family-owned, three generations
- Stated valueInsured pickup & return
- NDA on requestSigned before any details
- Climate-controlledSingle facility — never sub-let
- Never sub-contractedYour rug, our floor, our hands
Why estates trust ABC
Forty-seven years of the same floor, the same family, the same answer to the same question.
We have been on this floor since 1978. The master cleaner who hand-washes a Hereke today learned the work from the man who hand-washed a Hereke for that same family in 1996. The rugs in your neighborhood have, in many cases, been through our atelier before — sometimes for the grandparents of the people calling now.
A premium rug is not a commodity. It does not belong on a conveyor belt, in a shared tank, or in the back of a van that is on its way to a strip mall.
Estate clients hire us for what does not happen: no sub-contracting, no shared water, no vague paperwork, no junior driver who has never been told what is in the back of the truck. The rug leaves your home in a locked vehicle and returns to your home in a locked vehicle. In between, it is on our floor, in our hands, and on no one else’s.
This is the difference between a cleaner and a custodian. We have been custodians of the same neighborhoods for forty-seven years.
What white-glove means here
Six things every estate client gets — in writing.
“White-glove” is an overused phrase. Here is exactly what it covers when the rug belongs to an estate client. None of this is an upgrade. All of it is included.
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Scheduled pickup window
A two-hour window confirmed with you or the estate manager the day before. Not a “we will be there sometime Tuesday.” -
Padded, climate-stable transport
Acid-free wrap, sealed roll, climate-stable vehicle. Driven by a named, insured employee — never a contractor, never a marketplace driver. -
Written condition report on arrival
Pre-wash photographs, weave notes, dye assessment, and any prior repair or damage logged in writing before water touches the rug. -
Climate-controlled wash floor
Temperature- and humidity-stabilized facility. Monitored, alarmed, and insured. We do not rent space. We do not share floors with other shops. -
NDA available on request
Mutual NDA signed before the first meaningful conversation about your collection, if you prefer. Standard practice for principals and household staff. -
Off-hours & discreet pickup
Early-morning, evening, or service-entrance pickups arranged on request. We coordinate with your household staff, security, or estate manager — not with you, if you prefer.
Neighborhoods we serve
We have walked these driveways for decades.
The rugs are different in each one. So is the protocol for the front gate.
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Atherton
Large-format antique Persians, Aubussons, and inherited pieces from family collections. Often pieces too large for a residential pickup — we plan accordingly. -
Hillsborough
Heriz, Serapi, and fine silk pieces, often with documented provenance. Frequently scheduled through household managers, on the service entrance. -
Piedmont
City-workshop Persians and antique Caucasian pieces, often pre-1930. Stair-runners and library rugs that need to be matched on return. -
Pacific Heights
Top-floor designer placements, Aubusson and silk Qum in formal rooms, dining-room pieces with documented spills. Doorman buildings handled routinely. -
Palo Alto
Newer estates with curated collections sourced through Bay Area designers. We work directly with the designer or with the household, whichever you prefer.
The rugs we specialize in at this tier
Pieces that should never be on a conveyor belt.
The four categories that account for most of what we wash for estate clients. Each has its own protocol. None of them are washed alongside another rug.
Persian silk
Qum, Hereke, Kashan silk
Cold-water, single-tub hand-wash with per-color dye-stability testing. The reds in a Qum and the blues in a Hereke are tested before any immersion. Typical estate value: low five to mid six figures.
French Aubusson
Aubusson & Savonnerie
Flat-weave tapestries with vegetal dyes and silk highlights. Handled with the same protocol used for museum textiles — flat-dry on a sealed bed, never vertical, never tumbled.
Antique Heriz / Serapi
Large-format Persian
Eleven by fourteen and up. Pre-1900 examples with cochineal reds and vegetal indigos. Tested separately for each dye lot; foundation stabilized before any structural cleaning.
Mughal & Indo-Persian
Antique Mughal
Cotton-foundation Mughals and Agra pieces with silk inlays. Treated as two fibers within one wash. Repair work, when needed, is done by hand on our floor — never sent out.
Discretion & documentation
The part nobody else writes down.
Some clients prefer their household services unobserved. Others require a signed NDA. We have done both, quietly, since 1978.
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NDA before the first question
A mutual non-disclosure agreement, signed before the conversation moves past “we have a rug.” Covers your name, your address, the piece, its value, and anything you tell us about it. -
Written condition report
Photographed, dated, signed by the senior craftsman who accepted the piece. The same document is signed again on return, so the chain of custody is on paper from your floor to ours and back. -
Never sub-contracted, ever
Your rug is washed on our floor, by people on our payroll, in a building we hold the lease on. We do not “partner” with another shop. We do not “send out” any step of the work. There is no third party in the chain. -
Locked vehicle, named driver
The vehicle is locked from your driveway to ours, with the rug sealed in acid-free wrap. The driver’s name is on the pickup confirmation, on our payroll, and on the insurance certificate. -
Insurance certificate at stated value
A certificate of insurance, naming you (or the LLC, or the trust) as the insured party, at the value you state. Issued before pickup. Not a per-pound default. We do not negotiate this on the back end. -
Service entrance, off-hours, or alias
We arrive when and where you ask. Service entrance, garage, side gate, before household staff arrive, after they leave. The intake paperwork can be issued to an LLC, a trust, or an estate manager’s name — whatever you prefer on the chain of custody.
How it works
Five steps. One floor. Your rug, the whole time.
From the first call to the rug back in place, every step is logged, named, and signed.
Private consultation
A senior specialist calls within one business day. NDA available before the call if you prefer. We listen first.
Insured pickup
Scheduled window, named driver, locked vehicle, certificate of insurance issued at stated value before we arrive.
Written condition report
Photographed and signed on arrival at our floor. Sent to you the same day. Nothing happens to the rug until you approve the plan.
Hand restoration
Hand-washed, hand-finished, hand-repaired if needed. On our floor, by our staff. Never sub-contracted. Never alongside a commodity load.
Discreet return
Returned at your scheduled window. Re-laid if you want it re-laid. Final condition report signed at your door. Paperwork, insurance, and chain of custody archived.
In the words of estate clients
Trusted with rugs worth more than the truck that picks them up.
“We needed an antique Persian collected from a property where the principals were in residence and did not want a service vehicle on the front drive. ABC arrived at the service entrance at six in the morning, signed the NDA before the rug was touched, and returned it the same way two weeks later. The condition report was clearer than anything I had received from a fine-art handler.”
“A French Aubusson in the formal dining room, with a years-old red-wine stain we had been told to live with. ABC photographed every quadrant, sent a written plan, and brought it back without a halo or a tidemark. The building’s concierge was the only person in the building who knew the rug had left.”
“A pair of antique Heriz I sourced for a principal in Atherton who does not want vendors to know whose house they are servicing. ABC issued the certificate of insurance to my firm, signed an NDA, and dealt with me throughout. The principal was never named on a single piece of paper. That is rare, and it is why they are on a short list of vendors we use at this level.”
Schedule a private consultation
Forty-seven years of quiet work on the rugs in your neighborhood.
A senior specialist responds within one business day, with an NDA in hand if you ask for one first. The conversation begins with the rug, not the price.
Insured at stated value · NDA available before the first question · (650) 675-8160
Request a private consultation
A senior specialist responds within one business day. Treated as confidential.
The questions estate clients actually ask
Direct answers.
What does “insured in transit at stated value” actually mean — can I see the certificate before pickup?
Yes. Once you tell us the value you want the rug insured at, we issue a certificate of insurance naming you (or your LLC, trust, or estate manager) as the insured party at that exact value. It is emailed to you before our driver leaves our facility. There is no per-pound default and no fine print that converts to a smaller number on the back end. The certificate is your document, before, during, and after the pickup.
What exactly does the NDA cover, and when is it signed?
Mutual, written, and signed before we ask any meaningful question about the piece. It covers your name (or the entity’s name), the address, the rug itself, its declared value, any provenance you choose to share, and anything you tell us in conversation or correspondence. It binds the senior specialist, the master craftsman, the driver, and our office. We do this routinely; it is not a special-case document. Ask for it on the form, on the phone, or in your first email, and you will have it before any details are exchanged.
Can you do off-hours, service-entrance, or alias pickups? Will the driver speak with my staff instead of me?
Yes to all of the above. Early-morning, evening, weekend, and service-entrance pickups are routine. We coordinate with the estate manager, household director, building concierge, or security — whoever you designate — and the principal is never named on documents unless you ask us to. The driver is briefed, named on the confirmation, and on our payroll. He or she will not be making conversation in the foyer.
Do you ever sub-contract any part of the work — pickup, cleaning, repair, drying, or delivery?
No. Every step happens on our floor, with our staff, in our building. The driver is on our payroll. The hand-wash is done by the master craftsman, not by a contractor. Repair work, when needed, is done in our atelier, not sent to a specialist outside. This is the single most important difference between our service and what most premium-sounding shops actually do, and it is the reason estate clients keep returning across generations.
What does “climate-controlled wash floor” mean — specifically?
Temperature held between 65 and 75 degrees year-round. Relative humidity managed within the range that fine textiles tolerate — never the cold, dry winter air or the damp coastal summer air that warps a foundation. The facility is alarmed, monitored, and insured. It is a single building we have held for decades, not a rented bay shared with other shops. Your rug sleeps on a flat sealed bed, in a controlled room, for as long as the protocol calls for it.
Private consultation · NDA on request
A direct line to a senior specialist.
Insured at stated value. Climate-controlled wash floor. Never sub-contracted. Trusted by Bay Area collectors and designers since 1978.