Bay Area collection and return
We collect.
We bring it back.
We come to your door, take the rug away, and return it when it is finished. On orders of one hundred and fifty dollars or more both journeys are free, across ninety-three Bay Area cities. No trip charge, no fuel surcharge, and nothing for you to carry.
At a glance
What the service actually covers.
Collection and return
Both directions, plus the in-bench inspection. Below one hundred and fifty dollars there is a collection charge, quoted in your written estimate before anything is taken away.
Where we come
San Francisco to San Jose, both sides of the water, plus Marin, Napa, Sonoma and Solano.
Booking a window
We call back within thirty minutes during phone hours and confirm a collection window, usually for the next working day.
Typical turn
Door to door on a standard hand wash. Sisal and jute run shorter, silk and Navajo longer.
How it works
Four steps, and you approve the price first.
Tell us the rug
Material and rough size is enough to quote. A photo helps but is not required, and no site visit is needed.
Written estimate
You get a square-foot rate in writing, with the collection charge shown separately if your order falls below one hundred and fifty dollars. Nothing is collected until you approve it.
We collect
Our own van and our own staff. We roll and wrap the rug on site, so nothing is dragged across a floor.
We bring it back
Groomed, rolled and wrapped, and laid back where it came from if you would like it put down.
The detail
Where the free collection starts, and what it does not cover.
From one hundred and fifty dollars upward, collection and return cost nothing. That covers both journeys and the in-bench condition inspection, however many rugs are in the order and however far out in the service area you are. Most orders clear it comfortably: cleaning runs between three and seven dollars a square foot depending on the material, so a nine by twelve is already well past the threshold. Below it there is a collection charge, and you will see it as its own line in the written estimate rather than discovering it at delivery.
Cleaning and repair are priced separately. Cleaning starts at thirty-five dollars: a small mat is cleaned at the starting price and larger rugs are priced by the square foot from there. Repair is quoted on its own terms, by the linear foot or by the hour of bench work depending on the job, and large-scale work is quoted after inspection. If you send one rug for both, the estimate sets them out as separate lines so you can see what you are paying for.
You are not committed by booking a collection. The estimate is written and sent before we take anything, and you can cancel at any point before work begins with your deposit refunded in full. If the rug turns out to be different from what was described once it is on the bench, which happens most often with antiques and with old repairs hidden under a fringe, we photograph it and re-quote before touching it. A revised estimate is a question, not an invoice.
Heavy and oversized rugs are our problem, not yours. A nine by twelve hand-knotted wool rug weighs more than most people expect, and the usual damage we see is not from the cleaning but from someone folding or dragging one down a staircase. Leave it where it lies. We roll from the correct end, carry it out, and do the same in reverse on the way back.
If the date matters, say so on the call. Standard turnaround is seven to ten days door to door for most materials, three to five for sisal and jute, ten to fourteen for silk and Navajo flat-weave. When something is fixed in the calendar, a wedding or a house going on the market, we run a forty-eight hour rush from an extra hundred and twenty-five dollars. It is better to ask at booking than to hope.
Coverage
Ninety-three cities, one van route.
The route runs out from the Newark workshop and covers the Peninsula, the South Bay, the East Bay and the North Bay on a rolling schedule. Distance does not change the price, so a collection in Santa Rosa costs the same as one in Fremont. If your town is not listed below it is very likely still on the route, so call rather than assume. Every city has its own page with local drive times and collection notes.
Booking a collection
Two different sets of hours.
The phone is answered far longer than the showroom is open, so call for a pickup window rather than waiting for the workshop to be in. The Newark showroom keeps shorter hours and is closed on Mondays.
Phone — 8am to 8pm, seven days a week.
Showroom — Tuesday to Saturday, 10am to 6pm. Sunday, 12pm to 5pm. Closed Monday.
Priced before we collect
Book a collection and see the figure first.
You get a written estimate before we take anything, with the collection charge shown separately if it applies, and you can cancel until work begins with your deposit refunded in full.