Rug cleaning
in Ross.

Ross is small and old at once: 2,338 people on 1.56 square miles, incorporated in 1908, and close to ninety percent owner-occupied. Houses held by the same family for decades accumulate rugs, and they tend to be large ones — carpets sized for a double parlour, runners cut to one particular flight of stairs, hall pieces bought for the house rather than carried into it. Very little of that fits a domestic cleaning setup. Ours are washed flat on a floor at the Newark atelier, cold water, full immersion, so the whole carpet is treated in one pass instead of overlapping ones. The creek is the standing local risk. Corte Madera Creek runs the length of town, its concrete flood channel begins upstream at Lagunitas Road, and the Town watches a stream gage behind the fire station where nineteen feet means flooding is imminent; Ross has taken three hundred-year storms since 1982. When water reaches a ground-floor rug we document it for the insurer before anything else happens. Then there is getting the rug out. The lanes off Ross Common, past the Marin Art and Garden Center and up toward Winship Park and Fernhill, are narrow, hedged and short of anywhere to stand a van. We send two people, roll rather than fold, and carry the piece out on the shoulder.

Because the town is compact and the roads are narrow, we plan Ross visits carefully. Give us a preferred time, we hold a window, then confirm it by phone or text before leaving the workshop. Say whether the rug is upstairs, sitting under furniture, or behind a gate that needs a code. Two of our own people handle every collection — no contractor, no freight line. Our customer service line is open from 8am to 8pm on every day of the week.